Nanny Agency JobsYes. You can ask an agency to correct or remove outdated information from your candidate profile. Identify the exact item, supply the accurate replacement where appropriate and ask which versions will be updated. A practical correction request does not need to begin with an argument about legal rights.
Be specific about the result you want. Replacing an old start date, removing a superseded résumé from future introductions and requesting deletion of an entire account are different requests. This guide covers organizing the correction, not determining a legal right to deletion or a universal response deadline.
Name the error and where you found it
Start with the document or field you actually saw: an account availability field, a recruiter-prepared biography, an attached résumé or a profile sent for a particular opening. Give the version date or role reference if available. Avoid assuming that the same wording appears everywhere.
Explain the difference between an error and a later change. “I never held that qualification” corrects a false statement. “My availability changed last week” updates a fact that may have been accurate earlier. Both deserve attention, but the agency needs the right explanation.
If you have only heard that a profile is outdated, ask to verify the relevant wording before sending a broad complaint. You can say which fact concerns you without repeating unverified claims about what a family received.
Prepare a four-line correction ticket
This original ticket keeps the request easy to act on. Use one ticket for each materially different item.
- Location: The named document, account field or introduction reference, with its date if known.
- Current wording: The short phrase that is inaccurate or no longer current.
- Requested result: The exact replacement, or the item you want removed from future use.
- Reason and evidence: A concise explanation and only the evidence needed for this correction, sent through the agency's appropriate channel.
Fictional completed ticket: Location: candidate summary dated October 20. Current wording: “Available for five weekdays.” Requested result: “Available Monday to Thursday from November 16.” Reason: availability changed on October 28; use the updated schedule for future introductions.
Do not add a household's address or children's details to prove an availability change. For a credential or employment-date correction, ask what evidence the agency needs before sending sensitive documents unnecessarily.
Send it through the current update route
Adventure Nannies' candidate FAQ gives an email route for résumé and existing account updates. This is one provider's process. Find your own agency's candidate-support instructions or ask your established recruiter who handles corrections.
Attach a clearly dated replacement résumé if that is what the process requests, and highlight the change in your message. Merely sending a new file can leave the recipient unsure whether it is additional material or a replacement.
Original sample request: “Please replace [old wording] in [document/field] with [accurate wording]. The attached résumé dated [date] replaces my earlier version. Please confirm which candidate and family-facing materials you have updated, and whether the old wording was used in any introductions still in progress.”
Address copies already used for introductions
If the inaccurate fact could affect an upcoming interview or offer, flag the timing. Ask the recruiter how it will communicate the correction to the relevant recipient and whether a revised profile will be used before the next step. Do not assume that changing your account edits an attachment already sent.
For example, if a family expects you to drive because the profile says you are willing to do so, resolve that mismatch before discussing a start date. Correct the actual statement rather than hoping the family will infer your preference from a newer résumé.
Let the agency coordinate its own introductions unless another communication route is agreed. Keep your record of who confirmed the correction and which version was used. You do not need to collect family identities or private contact details to track that result.
Follow up on the specific unfinished action
If the reply only says “received,” ask whether the correction has been applied and where. If it says your résumé was replaced, but your concern also involved a biography, name that remaining item.
If the agency declines a removal request, ask for its explanation and the appropriate review or privacy contact. A retention question may need a separate process from editing a public-facing description. Seek jurisdiction-specific help if you need advice about rights; this practical guide does not promise that every record must be removed.
Close the request with the facts confirmed: the corrected item, version date and any outstanding distribution question. Keep an unresolved item visible rather than treating a polite acknowledgment as a completed change.
Sources
Adventure Nannies: Candidate Process and FAQs, checked October 30, 2026, supports the provider-specific update-route example. The ticket, sample request and follow-up method are original NAJ editorial tools.